Privacy Policy

DoorVi ("Company," "we," "us," "our") is committed to protecting your personal information and privacy rights. This policy covers our website https://www.doorvi.co and our mobile application. For questions, contact us at media@doorvi.co.

1 Information We Collect

Information You Provide Directly

When you register, purchase, or interact with our services, we may collect:

• Names, phone numbers, email addresses, and mailing addresses
• Usernames and contact preferences
• Authentication data

Payment Data

We collect transaction information necessary for processing purchases. All payment data is stored by Apple and Google. Please refer to their respective privacy policies for details.

Social Media Login Data

If you register via Facebook, Google, or other social accounts, we receive your associated profile information as permitted by that platform.

Automatically Collected Information

Our systems automatically gather technical data including:

• IP addresses, browser and device characteristics
• Operating system and language preferences
• Device identifiers and location information
• Log and usage data (timestamps, pages viewed, features accessed)

App-Specific Collection

For our mobile application, we may collect:

• Geolocation data (continuous or while using the app)
• Mobile device access (camera, storage)
• Device identifiers and specifications
• Push notification preferences
• Phone network information

2 How We Use Your Information

We process data based on legitimate business interests, contract fulfillment, legal compliance, and your consent. Specific uses include:

• Facilitating account creation and login
• Posting testimonials (with prior consent)
• Requesting feedback and contact
• Enabling user-to-user communications
• Managing user accounts and orders
• Sending administrative and marketing communications
• Protecting services against fraud
• Enforcing our terms and policies
• Responding to legal requests
• Delivering targeted advertising

3 Information Sharing

Legal Bases for Sharing

• Consent — specific user authorisation
• Legitimate Interests — necessary for business purposes
• Contract Performance — fulfilling user agreements
• Legal Obligations — compliance with laws and court orders
• Vital Interests — investigating fraud or safety threats

Sharing Scenarios

Business Transfers: Information may transfer during mergers, acquisitions, or financing events.

Google Maps Platform APIs: Location data may be shared when you make location-specific requests.

Third-Party Service Providers: Vendors providing payment processing, analytics, email delivery, hosting, customer service, and marketing.

Affiliates & Business Partners: Subsidiaries and controlled entities, as well as companies offering complementary products or promotions.

4 Third-Party Service Providers

DoorVi shares information with the following categories of providers:

• Advertising & Marketing: Intercom, Facebook Audience Network
• Social Login: Google Account, Apple Account, Facebook Login, Google Sign-In
• Communication: Intercom
• Infrastructure: Firebase Hosting, Webflow
• Billing: Apple Pay, Google Wallet
• Retargeting & Analytics: Google Ads Remarketing, Google Analytics
• Social Media: Facebook advertising

5 Cookies & Tracking Technologies

We use cookies, web beacons, and pixels to collect and store information about your interactions with our services. Detailed cookie practices are outlined in our separate Cookie Notice. Most browsers allow you to remove or reject cookies, which may affect certain service features.

6 Social Media Logins

When you register via a social platform, DoorVi receives profile information that varies by provider but typically includes your name, email, friends list, and profile picture.

7 International Data Transfers

Our servers are located in India. For users outside India, your information may be transferred internationally. We implement protective measures including the European Commission's Standard Contractual Clauses for transfers between our group companies and third-party providers.

8 Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.

After that period, data is deleted or anonymised unless backup archival prevents immediate deletion.

9 Information Security

DoorVi implements appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission or storage technology is 100% secure — we cannot guarantee absolute protection against unauthorised access or theft.

10 Children's Data

We do not knowingly collect data from or market to children under 18 years of age. By using our services, you represent that you are 18 or older, or are a parent/guardian consenting to minor use. If we discover that a child's data has been collected without consent, we will deactivate the account and delete the information promptly.

11 Your Privacy Rights

General Rights (EEA, UK & India)

• Request access and obtain copies of your data
• Request rectification or erasure
• Restrict or object to processing
• Claim data portability

Account Management

You may review, update, or terminate your account at any time by contacting us at media@doorvi.co.

Email Opt-Out

Unsubscribe links in marketing emails allow you to opt out of marketing communications without affecting service-related messages.

12 Do-Not-Track (DNT) Controls

No standardised DNT technology currently exists that DoorVi responds to. We will update our practices if a standard is formally adopted.

13 California Resident Rights

Shine The Light Law

California residents may request information annually about third-party disclosures made for direct marketing purposes.

Minor Data Removal

California residents under 18 with registered accounts may request removal of publicly posted data.

CCPA Rights

• Right to Deletion — request deletion of personal information
• Right to Know — request information about collection, use, and third-party disclosure categories
• Non-Discrimination — we will not discriminate against you for exercising privacy rights
• Right to Correct — request correction of inaccurate data
• Right to Restrict — limit how your data is processed
• Authorised Agents — designate an agent to make requests on your behalf

14 Policy Updates

We may update this privacy notice as necessary to remain compliant with relevant laws. Changes are indicated by a revised date at the top of this page, with notification through prominent posting or direct communication where required.

15 Contact Us

If you have questions or concerns about this privacy policy or our data practices, please reach out: