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Feature Guide New
Delivery Pre-Approval
Couriers get in on their own using the package's tracking number — no call, no waiting. Residents add the tracking number once, and the door opens when the courier types the last 6 characters.
▶ Try it yourself: interactive courier demo (45 seconds)
📦 Tracking-number entry
📵 No call, no waiting
🔐 Door-level access
🧾 Every entry logged
How It Works
Three steps from tracking number to open door
From Tracking Number to Open Door
The resident sets it up once per package. The courier needs nothing but the tracking number on the label.
1
The building manager turns on Delivery Pre-Approval for the building in DoorVi Multi.
2
The resident adds the package's tracking number in the DoorVi app and picks which doors the courier may open.
3
At the gate, the courier taps “Delivery”, types the last 6 characters of the tracking number and takes a quick selfie. The door opens and the entry is logged.
Watch It in Action
A short walkthrough of Delivery Pre-Approval, from the app to the gate
For Building Managers (DoorVi Multi)
Turn on Delivery Pre-Approval for a building in under a minute
Turn On Delivery Pre-Approval
Do this once per building in DoorVi Multi.
1
Open Buildings, pick the building, and click Settings.
2
Under “Pre Approval Settings”, switch on “Delivery Pre Approval Required”.
3
Click “Save And Exit”.
When it's on, the visitor page and the DoorMan tablet show a “Delivery” button for couriers.
Turn It Off
You can switch the feature off for a building at any time.
1
Open Buildings, pick the building, and click Settings.
2
Switch off “Delivery Pre Approval Required” and click “Save And Exit” again.
Once it's off, the “Delivery” button no longer appears, and couriers call residents like any other visitor.
For Residents (DoorVi App)
Add the tracking number before your package arrives
Add a Delivery Pre-Approval
Copy the tracking number from your order page or shipping email, then:
1
Open the DoorVi app and tap “Pre Approval”.
2
Tap “+ Add New” and choose “Delivery”.
3
Enter the package's “Tracking number” (at least 6 characters).
4
(Optional) Select the locks or doors the courier may open.
5
Choose “One-time visit” or “Recurring access”, then set the date and time window.
6
Tap “Grant Access”.
Tip: choose the lock(s). If you skip this step, the courier is verified but no door opens.
Need to send the pass? Tap “Share Pass” and share it with the delivery company only.
Where to Find the Tracking Number
It's on your order page or in the shipping email or text message
Tracking Numbers by Carrier
Copy the full tracking number into the DoorVi app. The courier only types the last 6 characters.
Amazon
Your Orders → Track package
The tracking ID is shown on the tracking page
FedEx
Tracking number in the shipping email
Often 12 digits
UPS
Tracking number starting with “1Z”
In your shipping confirmation
USPS, DHL & others
In the shipping email or text message
Look for “tracking number” or “tracking ID”
Example: for tracking number
1Z84Y6E20391827364, the courier types the last 6: 827364.For the Courier at the Gate
No app to install — just the tracking number on the package
Enter with a Tracking Number
The courier follows these steps on their own phone or on the DoorMan tablet:
1
Scan the DoorVi QR code at the entrance (or use the DoorMan tablet).
2
Tap “Delivery”.
3
Type the last 6 digits or characters of the tracking number.
4
Tap “Verify Code”.
5
Take a quick selfie and tap “Use Photo”.
6
The gate or door opens and the screen shows “Welcome”.
One-time passes work once. Recurring passes work during the allowed dates and times.
If There's No Match
The courier can still reach the resident
No Approval Found — If the code doesn't match, or the resident forgot to add the tracking number, the courier sees “No approval found with this tracking ID…”
1
The courier taps “Call Resident Directly”.
2
The resident gets a DoorVi video call, just like with any visitor, and can let the courier in.
Delivery Records
Every delivery entry is logged in DoorVi Multi
Review Delivery Entries
Building managers can check every courier entry, with a photo and times.
1
In DoorVi Multi, open “Pre Approval Manager”.
2
Delivery entries show the type “Delivery / Goods pickup”.
3
Click the Visits count to see the courier's selfie with in and out times.
Frequently Asked Questions
Quick answers about Delivery Pre-Approval
Does the courier need to install an app?
No. The courier scans the DoorVi QR code at the entrance with their phone, or uses the DoorMan tablet, then taps “Delivery”.
Why does the courier type only the last 6 characters?
It's quick to type at the gate and enough to match the tracking number the resident saved. That's why the tracking number must be at least 6 characters long.
What if I forget to add the tracking number?
The courier sees “No approval found with this tracking ID…” and can tap “Call Resident Directly” to video call you through DoorVi, like any visitor.
Can I set up access for regular deliveries?
Yes. Choose “Recurring access” and set the dates and time window. The pass works only during those times. One-time passes work once.
What support does DoorVi provide?
DoorVi provides support and resolves support tickets within 24 hours. Reach us through the contact page, at media@doorvi.co or on WhatsApp.
Want Delivery Pre-Approval in your building?
Book a free demo and we'll walk you through the setup for your property.
Need assistance? Contact our support team at jatin@doorvi.co, media@doorvi.co or on WhatsApp.